Frequently Asked Questions – faqS
Q: What is Canve?
A: Canve is a digital platform that gives you access to a continuously growing library of digital products such as graphic templates, logos, social media designs, and ready-to-use visual assets through a monthly or annual subscription.
Q: Are the products digital only?
A: Yes. All Canve products are 100% digital, and no physical shipping is involved.
Q: Can I edit the templates?
A: Absolutely. All templates are fully editable using their designated tools, such as:
- Figma
- Adobe Photoshop / Illustrator
- Canva
(depending on the template type)
Q: Do I need design experience to use the templates?
A: No. The templates are designed to be easy to use even for non-designers, while still offering full customization options for professional designers.
Q: Can I use the designs for commercial purposes?
A: Yes. Your subscription includes a commercial-use license, allowing you to use the templates in your own projects or client work, in accordance with the licensing terms.
Q: Can I use the same template for multiple projects?
A: Yes. You may use templates in an unlimited number of projects as long as your subscription is active.
Q: Are new products added regularly?
A: Yes. New templates and digital products are added periodically to ensure fresh and up-to-date content.
Q: Can I share my account with others?
A: Individual accounts are intended for a single user only. Team plans are available for companies and groups.
Q: What happens when my subscription ends?
A: Once your subscription ends, access to downloading new products will stop. Files may not be used or reused after the subscription expires unless it is renewed.
Q: Do you offer customer support?
A: Yes. The Canve team is available to assist you via email or through the contact form.
Cancellation & Refund Policy
Q: What is the cancellation policy?
A: You may cancel your Canve subscription at any time through your account settings. Your subscription will remain active until the end of the current billing period, and no additional charges will apply after cancellation.
Q: What is the refund policy?
A: Due to the nature of digital products, all payments are non-refundable once a purchase is completed or a subscription is activated.
Once a subscription is activated or any digital product is downloaded, it is considered use of the service.